Priceline Reviews

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General rating

1.3/5.0

Of the 45 reviewers, 3 (6.67%) recommend this store.

Customer reviews

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What is your rating for Priceline?

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My family member died

My family member died. I have to go to the hospital to get their children. I won't be able to make it to check in. Yet they are still going to keep my money. I would never use this service again. How can you just get over on people like that? This is the worse hotel ever. The customer service person was very rude. She doesn't care that my family member is dead. They just want money. Please don't book with them EVER.

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Grace

Reviewed on: Jun 30, 2023

Throw money out the window instead

Absolutely insane defanately what you pay for is not what you get. They offer cheap car rentals but when you get to the actual agency everything else gets added on turns out to be more costly then if you went directly to the agency. They give you the run around, you call customer service and they tell you to call the agency, then you call the agency and they tell you to call who you booked through. I bought flight protection for them to tell me I get absolutely no refund or exchange on tickets because I purchased through priceline. Never again will I use a third party. I rather flush the money like the other customer said. Kiss your money goodbye

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Salvador299

Reviewed on: Jun 30, 2023

I will never use this company ever…

I will never use this company ever again and I will not recommend it to any of my friends and family it is the worst!

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Zoey H.

Reviewed on: Jun 29, 2023

Trip 24962474518

Trip 24962474518. Having been assured multiple times that we had All Inclusive on this trip when we arrived it was not. Forget trying to deal with these people. Same script every time I call-7 times since the day we arrived in February. Not able to get past the first responders who are not able to contact the next level except through email! What a crock!!’ Promises to expedite, rush, etc all worthless! Haven’t heard from anyone though they cheerfully say someone will contact me. Stay away from this outfit. All we are looking for is a refund of what we spent out of pocket after they fouled up on our All Inclusive reservation! Never again. Booked our next trip with someone else.

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Heather

Reviewed on: Jun 29, 2023

Worst Hotel Experience/ Priceline Did Nothing To Help!!!!

I have been traveling for 35 years. Tonite was THE WORST hotel experience, and I had to leave and find another hotel. PRICELINE did not do anything to help. I ended up paying 2 hotel fees for the same night, I am going to HOTWIRE now and forever!!!! PRICELINE IS THE WORST!!!!

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Jeanne.Barnes

Reviewed on: Jun 29, 2023

The run around.

Rented a car and chose the Collision Damage Coverage that they offer. Went to pickup my vehicle, drove away and then awhile after I got an email from the insurance saying something went wrong and it did not go through. I've called the insurance company and priceline.com which is giving me the run around and they are telling me the only way to fix is I have to now go find time to drive the rental back, cancel it all and restart again and that should hopefully work. Who's paying for my time, my gas etc??? Shouldn't be on me to have to do all this running around for a insurance company they decide to use.

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Hazel011

Reviewed on: Jun 29, 2023

A Great Sales Agent

Your sales agent, Felicity was understanding and helpful! She always got back to us promptly, in the United States. We’re senior citizens and this kind of assistance makes us return to Priceline. Padma & Vipin Sahgal

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Cory.Wilson

Reviewed on: Jun 28, 2023

Recommends this store!

My most recent vacation was booked with…

My most recent vacation was booked with Priceline and I have to say it was one of my worst stays. Hotel was truly horrible. The price was high and the room was filthy and disgusting. Blood on the mattress. Smelled of urine. Was moved to another room but my hair extensions were stolen from housekeeping. I asked and asked but they would not return them. I would never stay in the hotel or book with Priceline again. Literally cost me more money on the end. Ruined my entire stay

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Hunt158

Reviewed on: Jun 28, 2023

Oh Priceline….booked a package deal…

Oh Priceline….booked a package deal through UA. Priceline gave me a travel credit…but didn’t mention I can only use said credit for the 5a or 11p flight. Transferred about 10 times and 2 hours on the phone begging for help to find out my airline $$ minus travel credit = no refund for me and big bucks for Priceline. The most incredibly dishonest online platform ever!!! I’ll be sure to spread the news!!

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Erica

Reviewed on: Jun 28, 2023

Priceline is a cheater

Priceline e? You should never ever use their services The worst ever. Actually there is no service Just cheaters I have booked a flight with thém and paid a crazy amount for luggage and seats Of course I did not have neither seats neither luggage and of course after three days of trying to solve this problem with stupid agents or chatbot at the end I had to pay my luggage and seats again three times more because on the check in is expensive !!!! Zero help Zero understanding Zero compassion

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Knight

Reviewed on: Jun 28, 2023

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FAQs by the Kupn Community

Are the taxes and fees completely disclosed her or am I gonna get blind-sided with other fees "you weren't told about"? (Notwithstanding additional insurance options>0

Juan109 Feb 28, 2018

Beware of local high mileage fees. Priceline advertises unlimited free mileage but if you rent a car in the town you live in, you can get blindsided with these fees. Advantage Car Rental charged $20 per day. Priceline hides these fees in the fine print AFTER your purchase. In general, stick with better known car rental companies who have a reputation to protect.

Ralph E. Sep 30, 2016

Agreed I think they are included. My issue was no refund when I tried to cancel. I also switched to Costco travel much cheaper better service. I will never use Priceline again!

Thompson712 Sep 29, 2016

The agreed to price is inclusive. I would look at dollar's website before renting from Priceline. There is no layer of protection from prcln.

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I just noticed i purchased 7 plane tickets but when i go to the airline website im only seeing 6 why?

Howard535 Jun 01, 2016

Did you pay with cc, check your statement.

Hopkins296 Jun 01, 2016

Well i will suggest that you contact them and if they charged you the 7 tickets it should show on there system.

Beck May 31, 2016

Sorry that has never happened to me. Call 800 number maybe they can help

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Want to book a flight from the US to Germany, but all those negative reviews take a toll! Most reviews were from 2010 to 2012 did their service improve in 2016?

Ruiz Jul 26, 2019

Book directly via the Airline (Lufthansa, United, and, depending where you are departing from Signapore Airlines is my favourite!) and get the best deal!

Priscilla Mar 19, 2016

No, they have gotten worse! Do not use priceline for anything. If anything is wrong with your reservation they will not give you a refund for whatever reason!

Tammy.Griffin Mar 10, 2016

Here's a tip to save you some possible grief. Don't use Priceline. Go on google flights, check the prices easily and book directly through the airline.

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Hi. As a matter of fact yes I do. Priceline looks competitive for renting cars 3 or 4 times in Australia next month. Just wondering what peoples experience with hidden fees, such as drop off fees, were before I book.

Serenity.Newman Aug 11, 2020

Priceline 9=you get what you pay for, forget about a refund.

Lucas D. Dec 24, 2015

Never ever use priceline I tried twice once with a hotel they gave me the wrong date. The second was with a rental car. I rented a suv as we needed space for 5 people and it confirmed the suv just to send me a email confirming a compact car. And they would not change it...

Eddie F. Dec 21, 2015

With Price Line you may pay a reduced price. However, you get reduced services. Be prepared for hidden costs from the merchant as their ads on Price Line do not include their entire policy.

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Hi, I booked two International flights through Priceline and now I wonder if they are legitimate bookings as I have only received itineraries and not actual e tickets with the airlines. I have never waited more than a few hours for an eticket and its been 24 hours. I call their helpline and they say my tickets are confirmed. I have emailed them to supply actual flight booking numbers in 12 hours or I will do a credit card reversal. How long has anyone waited for an eticket through this site? And why do the positive reviews read like bots? Its not looking good for Priceline. We have consumer protection in Australia and if they don't give me legit bookings in 12 hours they are looking at a snake that bites.

Karl P. Nov 27, 2015

Not sure what you are expecting but call airline and they can confirm if you are booked. I've never had a problem with Priceline

Hailey.Henderson Nov 26, 2015

Sounds like you are a "nervous Nelly". Priceline is a multi-billion dollar corporation and they could buy the airlines that they use for their bookings. I'm not sure that you know exactly what Priceline does, but if you fight them you will lose. I suggest you do what the other responders have stated. Call the airline. Priceline is like an E-Bay or a Groupon. They don't provide the actual tickets, they buy the flight for you and then they simply inform you what they purchased on your behalf. Your contract is actually with the airline. Priceline is simply the facilitator.

Anita.Taylor Nov 26, 2015

I'm not sure what you mean by "receive" the e-ticket. I've booked numerous times through priceline and other intermediaries, but have never received a ticket. I would suggest that you look at the itinerary that you've received from priceline and look for the Airline Confirmation Number (which may be a sequence of letters and or numbers depending on the airline). Then go to the airline's website and look up your flight itinerary. This process also varies by airline, but there should be some menu such as "My Trips" or other itinerary look up option. The airline should be able to find your itinerary based on your name and confirmation number. If your priceline itinerary contains an e-ticket number, you may be able to use that on the airline's website as well. If the airline has your itinerary, you're good to go. You'll be able to check in and get a boarding pass (electronic or print) 24 hours prior to your flight. If the airline has no record of you, then you've got a problem.

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